In the age that Artificial Intelligence (AI) has taken its roles in various aspects of life, education is another area where AI can be used to upgrade the service and efficiently answer the needs of users.
Faculty of Education, KKU, is aware of the importance of this and so developed the platform called “Khru Prom” an EDKKU AI CHATBOT that is comparable to a smart tool to assist communication and access to information of students, lecturers and users in general, making the work smoother, more convenient, and more accurate.
The beginning of the development of “Khru Prom” an EDKKU AI CHATBOT was from the existing problems. The has a great number of students, but there is shortage of officers providing information service and answering questions. Therefore, services are not fully covered and there is the time limit due to operations available during office hours only. The Faculty thus held meetings to brainstorm ideas from staff and administrators of the Faculty to analyze the causes and find the solution.
Assoc. Prof. Issara Kanjug, Ph.D., Dean of the Faculty said that the Faculty has the policy to promote the integration of AI with the work of the Faculty. The problem was then discussed until there was the joint development a team led by Dr. Samart Singma, a lecturer of the Department of Innovation Technology and Learning Science (ITALS). The team developed an AI model that had been trained with information related to the Faculty of Education, covering academic calendar, course information, time-table of courses, and lecturers, as the fundamental model. Later, training was organized for personnel from all sections to be able to manage the information under the responsibility. The information was compiled by the personnel from all sectors, so it is certain that the information was correct, complete and corresponds to the present situation.
Dr. Samart Singma added that “Khru Prom” an EDKKU AI CHATBOT is a smart assistant that can provide services to students, lecturers, personnel and users in general, in various forms such as:
Explain about general information of the Faculty of Education, e.g., programs, academic calendar, course information, time-table, and course lecturers
Inform about various activities of the Faculty of Education
Provide instruction related to application to programs, registration and program completion
Answer frequent questions (FAQs) related to educational instruction
Be the channel for communications between the Faculty of Education and students, personnel, and
EDKKU AI CHATBOT can chat in Thai, English and China.
“Khru Prom” EDKKU AI CHATBOT is in the initial stage of development. However, with the existing potentiality, it is expected to be an important tool that will upgrade the level of services, increase the work efficiency, and build good experiences for lecturers, students and users in general.
News: Faculty of Education, Khon Kaen University
